Does your company need some procedures or instructions documented?

Are you getting a lot of support calls because your documentation is not complete or well-organized?

Do you have content to be converted to HTML for web presentation?

Over the years, I have designed and managed the development of many software products and worked as a customer support manager for a software company. I am familiar with software development, implementation and support from the technical and end-user viewpoints. This uniquely qualifies me to prepare documentation that becomes an asset to the user of the product and a reduction in support for the product owner.

Because of my systems training and background, I provide clear and logical documentation for user manuals, procedures and instruction sets. I am a great fan of embedded help and believe the technical writer can greatly assist in the development process as an advocate of the 'user'.

Being fluent in HTML and CSS, I can create and maintain web sites. I am also familiar with preparing help for web-based applications.

Testing services are available for software developers.

For more information about my work in this area, please visit my Portfolio page.

 

InfoHarbor is happy to discuss your requirements with you - for free. Even if I determine that I cannot be of service, I often can refer you to others who can. Please contact me by phone at 207-865-3994 or click here to email me.

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